Minimize the gaps between skills, tasks and locations to maximize profits
Profitability in a service business is all about allotting the right task to the technician with the right skill located closest to the customer. In reality, this is easier said than done. Even business owners with the best technicians, tools and vehicles have struggled to manage their operations effectively. Presenting Field Force Management from Sovereign Solutions, a one-stop solution that connects the right talent from your workforce to the right task in the right location on our mobile application.
Understand customer needs
Is it installation, service, demo or something else?
Is the call coming from an out-of-service customer or in-warranty-period customer?
Locate and manage service staff
See where each of your staff are on our map. Know who is closes to your customer. Find out who is idle and who is at what stage of completion.
Track service performance
What has been the record of the individuals in your team? Who is good at what task?
Better information gathering
Get to know the specifics of the task undertaken. What was required and what was done. Use the power of information and improve your profitability.